Responsible Gambling Policy

Gambling is a modern way to have fun and gain new experiences. However, it can hurt mental health if certain rules are not followed. 1win Kenya has developed a responsible gaming policy to inform players on how to maintain control.

On the official website, gamers can find a lot of useful information and get advice that they can use in practice. The company has a 24-hour customer support service, whose managers can provide professional assistance in case of the first signs of addiction.

Self-test – a method for determining addiction

The easiest time to overcome gambling addiction is when it is in its early stages. In order to identify the problem, 1win Kenya has developed a short test that consists of the following questions:

1. Are you too emotional about your losses and wins?
2. Do you increase the bet amount with each game?
3. Do you bet to solve financial problems?
4. Do you hide your real passion for gambling from your friends or relatives?
5. Have you started skipping work or study?
6. Have you ever borrowed money for gambling?
7. Do you feel angry or irritated if someone or something prevents you from making a bet?

How to stay in control?

In order to stay responsible, gamers need to make an effort. 1win Kenya offers them to study some tips that they can use in practice:

• Consider gambling as a way of entertainment, not a way of earning money;
• Before placing a bet, make sure you know the rules of the game;
• Carefully monitor the amount of time and money you spend in online casinos;
• Set a limit on the money you can spend on bets;
• Never visit a gaming site while intoxicated;
• Find a hobby to balance between real and virtual life;
• Never borrow money for gambling.

Self-exclusion

As a measure to combat compulsive gambling, gamers can take breaks. 1win Kenya offers a self-exclusion service that gamblers can activate through customer support.

Self-exclusion involves blocking the profile for a period of 1 month to 1 year. During this period, the player will not be able to place bets or make financial transactions.

For security reasons, the company will not send advertising offers. Users are prohibited from creating a second profile during self-exclusion. After the blocking is over, the gambler can make a request to return to the game or delete the account permanently.

Minors Policy

According to 1win Kenya rules, only adults can access the services. Employees carefully check the age of each new player.

In order to protect children from online gambling, the company recommends that parents keep their profile login details in a safe place. They can also install a special filter program that will hide sites that are inappropriate for minors.