24/7 Help Desk at 1win

1win Kenya cares about the players’ stay on the site and does everything possible to make it safe and exciting. The company has a 24-hour customer support service, which gamblers can contact on any issue. All managers have the necessary knowledge and skills to solve a problem of any complexity. 1win Kenya offers several ways to contact.

Email

Email allows gamblers to solve a wide range of issues, from technical problems to verification. This method is attractive because gamers can describe the problem in detail and attach the necessary files. However, waiting for a response can take up to 24 hours.

Live chat

This is the fastest way to get help. The gamer just needs to start a dialogue with the manager and answer all their clarifying questions. Any problem will be solved within 20 minutes.

Social networks

1win Kenya follows trends and communicates with players through modern methods. For example, the company publishes current news, new promotions, and announcements of new games on social networks. Gamers can get help through private messages.

Notes

In some situations, the support manager may need more time to review the request and give an answer. If the support service is unable to resolve the issue, then it will be forwarded to the company’s management for consideration. The player has the right to apply to arbitration if the online casino cannot satisfy their request.